Privacy Policy

Last Revised: October 2026 | Effective Date: October 2026

1. Information Categories We Collect

We collect information necessary to coordinate diagnostic evaluations, confirm physical service locations, route licensed local technicians, and maintain operational customer records. The categories of personal information collected include:

• Direct Contact Identifiers: Full legal name, physical service address, billing address, zip code, contact telephone number, and email address submitted via online intake forms or verbal telephone intake.
• Property & Plumbing Specifications: Foundation design (concrete slab, basement, crawlspace), building age, piping material (copper, PEX, galvanized iron, cast iron), observed symptoms (hissing walls, hot floor spots, spinning water meters, drop in water pressure), and municipal water provider details.
• Telephonic Communications Data: Calls placed to our dispatch coordination line at 877-401-1235 may be recorded, monitored, and transcribed for customer service verification, emergency dispatch accuracy, and quality assurance purposes.
• Automated Digital Data: Internet Protocol (IP) address, browser identification, operating system, geolocation metrics, session timestamps, navigation paths, and referring URLs collected through standard server logs and cookies.

2. Operational Uses of Collected Information

We utilize collected consumer data strictly for legitimate business objectives and service delivery purposes:

• Matching and dispatching certified independent local plumbing technicians and electronic leak detection specialists to your service premises.
• Confirming diagnostic appointment schedules, providing estimated technician arrival windows, and sending service status updates.
• Generating written diagnostic summaries, line-item repair quotes, and administrative service receipts.
• Evaluating geographic demand patterns to expand specialized leak detection coverage and optimize emergency dispatch response times.
• Detecting, investigating, and preventing fraudulent submissions, cyber threats, or unauthorized access to our platforms.
• Complying with municipal plumbing codes, insurance record-keeping mandates, and federal regulatory obligations.

3. Disclosure and Sharing of Personal Information

Expert Leak Pros maintains strict protocols safeguarding personal privacy. We do not sell, rent, or trade your personal data to external third-party advertisers or commercial lead aggregators. Information is shared solely under the following limited conditions:

• Assigned Independent Plumbing Technicians: Because we operate as a diagnostic referral and coordination network, your service address, contact phone number, and reported pipe symptoms are transmitted to the licensed independent plumbing contractor assigned to handle your on-site inspection.
• Operational Service Vendors: We utilize trusted infrastructure providers for encrypted database hosting, telecommunication routing, mapping APIs, and analytical auditing under strict confidentiality agreements.
• Statutory and Legal Compliance: We disclose personal information if mandated by subpoena, court order, regulatory summons, or when necessary to protect personal safety, address active property flooding, or defend legal rights.
• Corporate Reorganization: In the event of a merger, acquisition, divestiture, or asset transfer, customer records directly associated with service delivery will transfer to the successor entity subject to this Privacy Policy.

4. TCPA Consent & Telephonic Communications

By submitting your phone number via our web contact forms or initiating a call to 877-401-1235, you provide express written authorization under the Telephone Consumer Protection Act (TCPA) and applicable state telecommunications statutes for Expert Leak Pros and our assigned independent plumbing diagnostic partners to contact you via telephone call, text message (SMS), or prerecorded voice message regarding your plumbing inquiry, diagnostic scheduling, and service follow-up. Consent is not a condition of purchasing any property or service. Standard message and cellular data rates may apply. You may opt out of SMS communications at any time by replying "STOP" or notifying our customer support team at service@expertleakdetectionpros.com.

5. Cookies, Web Beacons, and Tracking Technologies

Our website utilizes standard HTTP cookies, session tokens, and privacy-focused analytics scripts (such as Microsoft Clarity) to record navigation behavior, track regional visitor volume, verify form submissions, and identify site errors. These technologies collect pseudonymous technical data such as browser type, viewport resolution, and click patterns. You can configure your browser preferences to reject cookies or notify you prior to cookie storage. Disabling cookies will not restrict your ability to call our dispatch team or schedule emergency pipe diagnostics.

6. Data Retention and Information Security

We deploy multi-layered physical, technical, and administrative safeguards to secure personal information against unauthorized disclosure, loss, or alteration. All web communications traverse 256-bit Secure Sockets Layer (SSL/TLS) encryption. Telecommunication records and dispatch logs are archived within secure cloud facilities with role-based access restrictions. We retain personal service records only for the duration required to complete diagnostic evaluations, support contractor workmanship records, satisfy accounting standards, or resolve potential warranty disputes.

7. Your Privacy Rights (CCPA / CPRA / State Disclosures)

Residents of California, Virginia, Colorado, Connecticut, Utah, and other jurisdictions with comprehensive privacy legislation possess specific statutory rights regarding their personal information:

• Right to Know and Access: You have the right to request disclosure of the specific categories and pieces of personal information we have collected about you over the preceding twelve months.
• Right to Rectification: You may request corrections to inaccurate or incomplete personal contact details in our records.
• Right to Erasure / Deletion: You have the right to request deletion of your personal information, subject to statutory exceptions such as completing a pending transaction, warranty compliance, or legal obligations.
• Right to Non-Discrimination: We will never deny service, adjust pricing, or alter diagnostic response quality because you exercise your lawful privacy rights.
• Do Not Sell or Share My Information: We do not engage in the monetary sale or cross-context behavioral advertising sharing of consumer data.

To exercise any of these privacy rights, submit a verified consumer request to our administrative desk at service@expertleakdetectionpros.com or call our toll-free inquiry line at 877-401-1235. We verify all requests by matching contact records against verified phone and address data prior to processing.

8. Children's Online Privacy Protection (COPPA)

Our digital portals and dispatch services are directed exclusively to adults, homeowners, property managers, and commercial authorized agents aged eighteen (18) and older. We never knowingly solicit or collect personal information from individuals under eighteen years of age. If we discover that personal data of a minor has been inadvertently gathered, it is permanently purged immediately.

9. Third-Party Web Links

Our platform may provide external references or hyperlinks to municipal water utility portals, plumbing manufacturer specifications, or governmental building authority resources. We exercise no administrative control over external domains and are not responsible for the privacy practices, content, or policies of third-party websites. Homeowners are encouraged to review the privacy documentation of any external portal they visit.

10. Privacy Policy Amendments

We reserve the right to revise, modify, or update this Privacy Policy at our discretion to reflect modifications in statutory privacy mandates, diagnostic service expansions, or data processing technology. When updates are published, the revised document will be posted on this page with an updated "Last Revised" timestamp. Continued engagement with our web portals or phone services after revisions signifies acceptance of the amended terms.

11. Contact Information and Privacy Inquiries

For questions, data verification inquiries, opt-out requests, or administrative concerns regarding this Privacy Policy, please contact our compliance department: